Established business processes can inspire confidence in teams

We may not realise it, but processes exist everywhere; they are all around us. There is a process involved in everything that we do: from the simplest of tasks, like preparing a hot cup of coffee, to more complicated ones, such as preparing financial reports or even launching a rocket into space!

Whilst not all processes need to be written down or documented, the situation is different when it comes to running a business. Mistakes and lack of awareness due to a lack of an established process can be costly and even put the company at risk of running into legal problems.

The three types of business processes

A business process refers to a collection or series of tasks that are triggered by an event and are performed to accomplish a specific organisational goal. A process is what keeps company resources together and brings order in the daily activities of an organisation.

A process must have a measurable input, added value, and measurable output, as well as a definite starting point and ending point. Business processes are generally categorised into three types:

  • Management processes: processes that focus on planning, organising, controlling and directing to accomplish the predefined objectives or goals.
  • Operations processes: process that comprises the key activities that are performed to produce a product or service and add value to customers.
  • Support processes: processes that are performed to facilitate the execution of the operations or management processes such as payroll and updating of personnel data.

Establishing clear expectations

Business processes are essential in that they define what and how things should be done in an organisation and when. Each activity is completed the same way and produces the same quality of output, whoever gets assigned to perform the task.

Team satisfaction is improved by optimising tasks and resolving issues efficiently with defined steps. Business processes also help to facilitate smooth and easy onboarding and training of new team members.

With clear expectations, team members can confidently execute their roles, knowing they are on the right track towards success.

Creating consistency and reliability

By creating and documenting your business processes, your organisation can establish benchmarks or key performance indicators (KPI’s). This will form the basis in which to determine if teams meet specific and established goals and establish consistency within the team of delivery. Consistency generates reliability which in turn fosters trust and confidence.

Without an established process that are consistent, it is difficult to recognise problems in the process or pinpoint where and when errors occurred. When these errors occur repeatedly and problems remain undetected, this can result in loss of productivity and time.

Processes help in timely recognition of problems so you can quickly respond with solutions and preventive measures and controls so that your entire system remains stable no matter what challenge may occur.

Building mechanisms for continual improvement

Effective business processes include mechanisms for ongoing evaluation and improvement. When teams are encouraged and empowered to suggest enhancements to existing processes, it fosters a culture of continuous improvement.

This involvement gives team members confidence that their opinions are valued and that the organisation is committed to evolving and adapting to changing needs.

Processes inspire empowerment and accountability

Well-defined business processes assign clear responsibilities to individuals and teams. This distribution of accountability empowers team members to take ownership of their work. When individuals feel empowered and accountable, it boosts their confidence, as they know they have the authority and capability to make decisions and drive outcomes.

Business processes provide a structure that empowers teams, creates clarity, fosters consistency, and enables continuous improvement. With these elements in place, teams can confidently work towards achieving their goals, knowing they have the tools, support, accountability and confidence to succeed.

Are you looking for a supportive network to help you build the confidence with your team then join the Blue Ninja Membership Academy. Our supportive and informative Academy can help you get expert advice on moving your business forward. Click here for further information.

Related Posts