Having experienced first-hand the impact of COVID-19 on the cancellation of an event for a client, there are many lessons we can share on how to proactively action the cancellation and move forward. We acknowledge that financially this may have devastating...
In designing a business process, it is vital to consider other stakeholders who will be impacted or have an impact during the course or as a result of its implementation. It may be easy to focus specifically on the individuals or groups who are directly involved in...
Branding is not just about choosing the right logo and other graphic elements to represent your business. It goes along with customer experience and the way you handle both expected and unexpected circumstances that involve your brand. To put it simply, branding is...
A good process is not a chance encounter. It’s a decision of working a certain way to achieve an end deliverable. It takes time and effort to understand the key fundamentals of what the ideal process looks like, who are the stakeholders and what actions are...
