Blue Ninja Julie first came across the term ‘operating rhythm’ way back when she was working in the Resourcing Centre of Excellence at a major UK bank pre-financial crash. It seemed a very fancy term to simply define the regular things you do as part of your job. The...
In designing a business process, it is vital to consider other stakeholders who will be impacted or have an impact during the course or as a result of its implementation. It may be easy to focus specifically on the individuals or groups who are directly involved in...
We may not realise it, but processes exist everywhere; they are all around us. There is a process involved in everything that we do: from the simplest of tasks, like preparing a hot cup of coffee, to the more complicated ones, such as preparing financial reports or...
The best time to set up a robust document management system is when your company is small, and you can spare the time. When your business is growing, and you get busier, you won’t have to think about it. It has the added benefit that when you take on employees, the...
Organisations may face a variety of challenges in their effort to achieve their business goals including productivity, financials and customer relations. These challenges need to be overcome to ensure that the business will continue to thrive and grow. Often, these...
A standard operating procedure or SOP details the steps or instructions needed to be performed to carry out a process, as well as the scope and who performs the specified task. Your SOP document, therefore, needs to be well written: simple, clearly worded and labeled...
