The best time to set up a robust document management system is when your company is small, and you can spare the time. When your business is growing, and you get busier, you won’t have to think about it. It has the added benefit that when you take on employees, the...
Organisations may face a variety of challenges in their effort to achieve their business goals including productivity, financials and customer relations. These challenges need to be overcome to ensure that the business will continue to thrive and grow. Often, these...
A standard operating procedure or SOP details the steps or instructions needed to be performed to carry out a process, as well as the scope and who performs the specified task. Your SOP document, therefore, needs to be well written: simple, clearly worded and labeled...
In designing a business process, it is vital to consider other stakeholders who will be impacted or have an impact during the course or as a result of its implementation. It may be easy to focus specifically on the individuals or groups who are directly involved in...
Processes and procedures can be confusing and many commit the mistake of using them interchangeably. A process provides a high-level view of the different tasks needed to get things done while a procedure is lower level and adds details to the elements that go into...
Running a business is challenging and as your business grows, you need to have proper business processes established to guide everyone in the organisation on how things are done. If you fail to do so, you run the risk of having many unsatisfied customers, missed...
